In the UMA we strive to provide excellent service to all our supporters. Under Australian charity law we are not obliged to refund donations, unless it is for a specific circumstance. However, we understand that there are situations where the refund request will require further consideration. A refund will be made at the discretion of the UMA.
If you feel you are entitled to/require a refund and would like to speak to our Supporter Services team further about a specific donation, please email us at firstname.lastname@example.org or give us a call on 1300 730 693.
We will be happy to assist and provide you with further information. We will need to ask you a few questions in order to understand the circumstance and might ask you to provide us with relevant paperwork. It will usually take between 7-12 days to deal with a refund request.