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Refund Policy

Refund Policy

by uma_superadmin

REFUND POLICY

In the UMA we strive to provide excellent service to all our supporters.  Under Australian charity law we are not obliged to refund donations, unless it is for a specific circumstance. However, we understand that there are situations where the refund request will require further consideration.  A refund will be made at the discretion of the UMA.

If you feel you are entitled to/require a refund and would like to speak to our Supporter Services team further about a specific donation, please email us at info@uma.org.au or give us a call on 1300 730 693.

We will be happy to assist and provide you with further information.  We will need to ask you a few questions in order to understand the circumstance and might ask you to provide us with relevant paperwork.  It will usually take between 7-12 days to deal with a refund request.